High Torque Diesel Shipping Policy & Procedure:
Here at High Torque Diesel, our goal is to get your order processed and en-route to you as quickly as possible. Our normal lead-time from order placed to shipped is 24 hours, except for Holidays & Weekends. Special orders may take longer to ship depending on stock and inventory levels.
High Torque Diesel ships primarily via UPS, USPS and FedEx. All items ordered before 2:00 PM EST are shipped out during the same business day as long as the product is not on back-order.
High Torque Diesel does NOT ship to international or PO Box addresses. Should you purchase an item from High Torque Diesel using an international or PO Box address, High Torque Diesel reserves the right to cancel and fully refund your order.
ALL programmers bought from High Torque Diesel will be sent with signature confirmation and any purchases over $500.00 may also be sent with signature confirmation. Upon delivery, if no one is available to sign for the product, the shipper (UPS, USPS, FedEx, etc.) may attempt to deliver the merchandise another day OR hold it at a local hub for customer pickup.
High Torque Diesel is NOT responsible for any packages that are damaged from shipping. ALL packages should be inspected for damage at the time of delivery. If you receive a damaged package, High Torque Diesel will open a damage claim with the shipper and will refund or replace your product once the claim has been complete.
High Torque Diesel ships products from multiple warehouses across the country in order to get your products to you the quickest way possible. Your order will ship from the nearest warehouse that has the product in stock. Please note that your order may come in multiple shipments/packages and your shipments/packages may arrive at different times.